January 22, 2021
2020 was the year of the “new normal” for Quartet. A new normal of working remotely – at home and in places that were “home for now.” Quartetians became homeschoolers, caretakers, and redefined what work-life balance meant when many of our offices were in our homes. Summer ushered a new era of civil rights with the Black Lives Matter movement and we all had to confront our role in perpetuating and ending white supremacy.
Healthcare providers across the country are facing the herculean task of treating coronavirus patients that flooded their hospitals. Sadly, many people have also lost loved ones, dealt with unemployment and economic loss, and feel the effects of long-term social isolation. Mental health providers are helping people to navigate this while feeling overwhelmed themselves. It was a challenging year, physically and mentally, for everyone. As a result, Americans’ mental health is the worst it’s been in two decades.
Quartet is a platform that makes it easier for people to get the best mental health care for them. The work we do across the country is critical, now more than ever. In 2020, nearly 70,000 people connected with Quartet to get the best mental health care for them, up 46% from the year before. More than 4,000 primary care providers signed up for our platform to better connect their patients with the right care at the right time. We expanded the variety of care options available through Quartet, including digital care options. We also helped over 3,500 providers quickly transition to offering telehealth services, ensuring patients get the care they need even while physically distancing.
Our team worked quickly to meet the needs of patients and providers who were now living and working under quarantine and new telehealth regulations. We educated providers on the new telehealth regulations and how to best adapt them to their existing practices. We knew that we had to support the providers on our platform, as well, so that they could continue to offer patients great care. When COVID cases skyrocketed so did mental health needs and the demands on health care providers. So we launched the Care for Caregivers initiative to make sure that the providers in our network could take care of themselves, too.
Last year Quartet announced that we’re working to define and measure and define the quality of mental health care that patients receive. We know that improved patient health outcomes and lower cost of care must include a robust mental health strategy that measures and rewards for quality of care. Quartet began this work with Blue Cross Blue Shield of North Carolina in 2020, and is looking forward to expanding our value-based care footprint in 2021 and beyond.
With the COVID vaccine being distributed throughout the United States, there is a light at the end of the tunnel. But the scars from 2020 won’t heal overnight. For many people, there will be lingering effects as a result of the coronavirus. Quartet will be there to not only help people get the best mental health care for them but also continue to champion making access to care as easy as possible.
Here’s what Quartet accomplished in 2020:
We’re honored and humbled to be recognized for our work and the incredible team that makes our work possible. Last year:
We are so proud of the work we did in 2020 to make it easier for people to get the mental health care they need easily and safely in a time of great uncertainty. We are committed to supporting patients and providers alike and look forward to continuing this work in 2021.
— The team at Quartet
At Quartet, we know that mental health care isn’t one size fits all.
COVID-19 added a layer of complexity for mental healthcare workers, who may be experiencing their own stressors and anxieties related to the crisis.
For some, following the stay-at-home orders for one pandemic may render them vulnerable to another: domestic violence.