Puneet Singh, CEO, Quartet Health
December 2, 2021
This past summer, early in my tenure as CEO of Quartet Health, I awoke to dozens of missed calls from someone important to me living with a serious mental illness. I began reaching out to others aware of the situation to learn what had transpired the night before. Knowing that a person so close to me once again faced a significant mental health setback was scary, and without any clear options, the only place where care was available was the local emergency department. These moments of crisis were, unfortunately, becoming the norm as opposed to the exception, with a struggle for years to find a clear diagnosis and appropriate clinical care.
After joining Quartet, I have found that my experience as a caregiver is not unique. In fact, I hear similar challenges in my conversations with Quartet employees, our customers, our partners, and our patients. To varying degrees, most have confronted some aspect of the mental health care system personally or with a loved one — be it getting a diagnosis, finding the right provider quickly, affording care, or trying to discern if treatment is helping.
In the seven years since Quartet’s founding, our work in helping more people get appropriate care has focused on addressing barriers to care, including the systemic separation of mental health from physical health. Thanks to several deep relationships with health plans, health systems, and physician groups, we’ve acted as the “front door” to mental health care for more than 300,000 patients across Medicaid, Medicare Advantage, and commercial insurance. Eighty percent of all patients who come to Quartet are recommended through a primary care doctor.
In this journey, we’ve also learned that many more barriers remain intact that make it hard for patients to find the right care at the right time. As we look to the future, we are committed to systematically removing all barriers that block people — particularly those who confront the greatest challenges in accessing help and those with the greatest needs — from care.
The Path Forward for Quartet Health
Today, I am excited to announce the future path for Quartet Health, which will focus on supporting all patients getting high-quality mental health and substance use care, when and where they need it. We will continue to leverage and expand our partnerships with health plans, systems, and provider groups to improve the speed in which patients receive quality mental health and substance use care — regardless of condition, geography, or income. To achieve this speed to care, we will continue to empower existing and future in-network providers.
The more than $60 MM of capital we announced today, led by new and existing partners, will enable us to enhance, develop, and deliver on capabilities to better integrate mental and physical health in four specific areas:
We know that by working as an integrated part of the mental health care industry and by supporting patients longitudinally across the care journey, patients will experience improved speed to mental health care, a more streamlined experience, better outcomes, and lower costs.
Everyone Deserves Mental Health
Before joining Quartet, I was hesitant to talk about my personal experiences navigating the mental health care system as a caregiver for a loved one. I thought I was alone in my experience. Coming from a minority, immigrant background, the stigma felt real.
Since joining the company, I have more conviction than ever that my experience has not been unique. In fact, sometimes when I talk with colleagues — or read that nearly half of those with a mental health condition never get treatment — my experience feels more like the norm.
All of us at Quartet share a conviction that there is a better path to improving mental health and substance use care. With the new capital, Quartet will be taking a significant step forward to building a new solution. We are excited to take this next step for the company and look forward to a day when every person in every community across the country can quickly and easily get quality care.
At Quartet, we know that mental health care isn’t one size fits all.
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